Refund policy

Limited 5-Year Warranty

Delta Brass LLC warrants its firefighting nozzles and appliances to be free from defects in materials and workmanship for a period of five (5) years from the date of purchase. During this warranty period, Delta Brass will, at its sole discretion, repair or replace any product found to be defective under normal use and service.

This warranty does not cover damage resulting from misuse, abuse, accident, neglect, improper maintenance, unauthorized modification or repair, exposure to corrosive environments, or normal wear and tear.

Warranty claims require proof of purchase and prior authorization from Delta Brass. Products must be returned freight prepaid to Delta Brass. If a product is deemed covered under warranty, Delta Brass will return the repaired or replaced product at no cost.

Delta Brass’ liability under this warranty is limited solely to repair, replacement, or refund (at Delta Brass’ discretion). Delta Brass is not responsible for incidental or consequential damages, including but not limited to labor costs, downtime, or loss of service.

Returns

Delta Brass accepts returns of standard products within 30 days of delivery, provided the items are unused, in like-new condition, and in their original packaging. All returns require prior written authorization and an RGA (Return Goods Authorization) number. Products returned without authorization will be refused and returned at the customer’s expense.

Returned items are subject to inspection upon receipt. A restocking fee of up to 25% may apply. Custom, engraved, or modified products are non-returnable. Shipping costs are non-refundable, and all return freight must be prepaid by the customer.